Jones Day - Services - Outsourcing/Health Care

Outsourcing

The pace of business today puts increased pressure on health care organizations to deliver against ever-changing requirements. Forward-thinking companies can meet competitive challenges and reach beyond their core competencies by forming alliances with trusted partners to secure technology, infrastructure, and experience. The strategic use of efficient third-party providers to perform essential functions traditionally handled internally—a practice known as "outsourcing"—can help transform a company into a more dynamic, market-leading organization. By forming solid relationships with their partners, health care companies of all sizes are able to focus on developing the capabilities that are genuinely important to their business.

IT Outsourcing

Outsourcing information technology functions to third-party providers gives a company access to state-of-the-art technology and frees it to devote resources to its own core business. Recent deals developed by Jones Day include structuring and negotiating agreements for the outsourcing of multijurisdictional, multifacility, full-scope IT functions, including computing functions, application development and maintenance, desktop support, and telecommunications, as well as application service provider (ASP), WAN, web hosting, internet, extranet, database management, help desk, and voice and data network management agreements.

Business Process Outsourcing

Outsourcing critical business processes to third-party vendors calls into play many of the same issues that arise with outsourcing IT functions, but it raises some special considerations as well. In a BPO transaction, much more attention must be paid to the vendor's ability to fit well with the client's operations and processes and to be attuned to the client's culture. Jones Day's recent BPO work includes the outsourcing of clinical departments, e-billing, collections support and services, human resources, benefit plan administration, procurement, finance and accounting, facilities management, energy, and customer service functions.

Any company considering an outsourcing relationship needs the assistance of counsel with a firm understanding of the legal issues, knowledge of the health care industry, and familiarity with the technological operations available. At Jones Day, we have a long history of guiding our clients through the complex outsourcing process, providing critical advice at every step along the way.

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Lawyers Staff Overview Experience Professionals News Main Practice Health Care	Outsourcing The pace of business today puts increased pressure on health care organizations to deliver against ever-changing requirements. Forward-thinking companies can meet competitive challenges and reach beyond their core competencies by forming alliances with trusted partners to secure technology, infrastructure, and experience. The strategic use of efficient third-party providers to perform essential functions traditionally handled internally—a practice known as "outsourcing"—can help transform a company into a more dynamic, market-leading organization. By forming solid relationships with their partners, health care companies of all sizes are able to focus on developing the capabilities that are genuinely important to their business. IT Outsourcing Outsourcing information technology functions to third-party providers gives a company access to state-of-the-art technology and frees it to devote resources to its own core business. Recent deals developed by Jones Day include structuring and negotiating agreements for the outsourcing of multijurisdictional, multifacility, full-scope IT functions, including computing functions, application development and maintenance, desktop support, and telecommunications, as well as application service provider (ASP), WAN, web hosting, internet, extranet, database management, help desk, and voice and data network management agreements. Business Process Outsourcing Outsourcing critical business processes to third-party vendors calls into play many of the same issues that arise with outsourcing IT functions, but it raises some special considerations as well. In a BPO transaction, much more attention must be paid to the vendor's ability to fit well with the client's operations and processes and to be attuned to the client's culture. Jones Day's recent BPO work includes the outsourcing of clinical departments, e-billing, collections support and services, human resources, benefit plan administration, procurement, finance and accounting, facilities management, energy, and customer service functions. Any company considering an outsourcing relationship needs the assistance of counsel with a firm understanding of the legal issues, knowledge of the health care industry, and familiarity with the technological operations available. At Jones Day, we have a long history of guiding our clients through the complex outsourcing process, providing critical advice at every step along the way.