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Safelite defeats claims of illegal "steering"

July 2012

Client(s) Safelite Solutions LLC

Jones Day successfully represented Safelite Solutions, LLC, who operates a call center on behalf of various insurance companies, against claims brought by a large chain auto repair shop alleging that Safelite illegally "steers" insureds who call its call center to auto repair shops owned by Safelite's parent company. The plaintiff brought claims for violations of the Michigan Consumer Fraud Act, intentional interference with business relations, and other claims. On a motion to dismiss, Jones Day argued that a peculiarity of Michigan law prevented any consumer fraud claims against Safelite relating to its handling of insurance claims. The court agreed and dismissed that claim with prejudice. The court also dismissed the remainder of the claims, finding that plaintiff had not, and could not, allege a claim against Safelite.

Visions Auto Glass v. Safelite Solutions LLC, No. 1:10-cv-791 (W.D. Mich.)

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